Privacy policy

Effective Date: March 20, 2025

At simfly, we place great importance on protecting your privacy and complying with the data protection laws of the European Union, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our online shop on Shopify and the associated services.

1. Controller Responsible for Data Processing

The controller responsible for your personal data is:

Contech GmbH
Ansfeldner Straße 34a
4052 Ansfelden, AUSTRIA
Email: support@simfly.cc

2. Personal Data We Collect

When you interact with our online shop, we may collect the following personal data:

  • Account Information: Name, email address, phone number, billing, and shipping address.
  • Order Information: Details required to process your eSIM order, such as payment information and purchase details.
  • Usage Data: Information about your use of our website, collected through cookies and similar technologies.
  • Technical Data: IP address, browser type, and device information.

3. Purpose and Legal Basis of Data Processing

We process your personal data for the following purposes:

  • Order Processing: To handle your purchase, generate, and deliver your eSIM card (Article 6(1)(b) GDPR).
  • Customer Service: To respond to your inquiries and provide support (Article 6(1)(b) GDPR).
  • Analysis and Improvements: To analyze website usage and enhance the user experience using Google Analytics (Article 6(1)(f) GDPR).
  • Compliance with Legal Obligations: To comply with applicable laws, such as tax retention obligations (Article 6(1)(c) GDPR).

4. Data Sharing and Transfer

Your personal data may be transferred to the following third-party providers within the European Union or to third countries (provided that appropriate safeguards under Articles 44 et seq. GDPR are in place) for order fulfillment and certain analysis and marketing purposes:

  • Google Cloud, Microsoft Azure, and AWS: For storing and processing data related to your eSIM card.
  • Google Analytics: For analyzing website traffic and user behavior.
  • Shopify: For operating our online shop platform.
  • Trustpilot: For collecting customer reviews and feedback.
  • Meta Pixel (Facebook Pixel): For tracking user interactions on our website and for marketing and remarketing purposes on social networks (e.g., Facebook, Instagram).
  • Reddit Ads: For tracking user interactions and for marketing and remarketing purposes on Reddit.
  • Microsoft Ads: For analyzing user interactions and for personalized advertising within Microsoft services (Bing).

We ensure that all third-party providers process your data in accordance with EU data protection regulations. If data is transferred to third countries (outside the EEA), it is done only under appropriate security measures (e.g., EU Standard Contractual Clauses or relevant certifications).

5. Data Retention

We only store your personal data for as long as necessary for the purposes stated in this Privacy Policy:

  • Order and Invoice Data: Retained for at least 7 years to fulfill legal obligations.
  • Analytics Data: Retained for a maximum of 1 month or in accordance with the configuration in Google Analytics.

Once your data is no longer needed, it will be securely deleted or anonymized.

6. Your Data Protection Rights

Under the GDPR, you have the following rights:

  • Right of Access: Request access to your personal data.
  • Right to Rectification: Request correction of your data.
  • Right to Erasure: Request deletion of your data (where applicable).
  • Right to Restriction: Restrict the processing of your data.
  • Right to Data Portability: Receive a copy of your data in a structured format.
  • Right to Object: Object to data processing based on legitimate interests.

To exercise these rights, please contact us at support@simfly.cc.

7. Cookies and Tracking Technologies

At simfly, we use cookies and similar technologies to enhance your experience on our website, analyze performance, and offer personalized services. This Cookie Policy explains how we use cookies, which types we employ, and how you can manage your cookie settings.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize your browser, store your settings, and provide functions to improve your browsing experience. Cookies can be session-based (deleted when you close your browser) or persistent (stored for a specified period on your device).

7.2 Types of Cookies We Use

7.2.1 Essential Cookies

These cookies are vital for the proper functioning of the website and cannot be deactivated. They enable you to navigate the website and use its features, such as accessing secure areas or making transactions.

Examples:

  • Shopify cookies for managing your shopping cart and order processing.

7.2.2 Performance and Analytics Cookies

These cookies help us analyze how visitors use our website, allowing us to improve its functionality and user-friendliness. We use Google Analytics to collect anonymized data about website traffic and usage patterns.

Examples:

  • Google Analytics cookies (_ga, _gid, etc.) to track visitor interactions on our website.

7.2.3 Functional Cookies

These cookies enable additional features, such as saving your preferences or login details, to enhance your browsing experience.

Examples:

  • Shopify cookies for storing your account settings and preferences.

7.2.4 Targeting and Advertising Cookies

We use pixels and similar technologies from third parties to understand our visitors’ behavior on the website and possibly display personalized advertising. This specifically includes:

  • Meta Pixel (Facebook Pixel): For analyzing user interactions and personalized advertising on Meta services (Facebook, Instagram).
  • Reddit Ads Pixel: For analyzing user interactions and advertising/remarketing on Reddit.
  • Trustpilot: For collecting reviews and feedback; this may also involve cookies or pixel technologies.
  • Microsoft Ads: For analyzing user interactions and personalized advertising within Microsoft services (Bing).

When these cookies are activated, information about your visit to our website (e.g., pages viewed, purchases made) is transferred to the respective third-party providers. We obtain your explicit consent before enabling these cookies.

7.3 Third-Party Cookies

In addition to our own cookies, third-party cookies may be placed on your device when you use our website, including:

  • Shopify: For operating our online shop platform and managing transactions.
  • Google Analytics: For anonymized performance and usage analysis.
  • Trustpilot, Meta Pixel, Reddit Ads, Microsoft Ads: For collecting feedback, marketing, and advertising purposes, as well as enhancing your user experience.

All third-party providers adhere to EU data protection regulations.

7.4 Why We Use Cookies

We use cookies for the following purposes:

  • To enable the proper functioning of our website and online shop.
  • To enhance website performance and user experience.
  • To collect anonymized analytics data for optimizing our services.
  • For personalized advertising and remarketing (where you have provided consent).

7.5 Your Cookie Settings

7.5.1 Browser Settings

Most web browsers allow you to manage cookies in their settings. You can block or delete cookies. Please note that blocking essential cookies may affect the functionality of our website.

7.5.2 Cookie Consent Banner

When you first visit our website, a cookie consent banner appears. You can choose whether to accept cookies or adjust your cookie preferences.

7.5.3 Google Analytics Opt-Out

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-Out Browser Add-On (where available in your country).

7.6 Storage Duration of Cookies

Cookies are stored for various lengths of time depending on their type:

  • Session Cookies: Deleted when you close your browser.
  • Persistent Cookies: Stored for a defined period or until manually deleted (e.g., up to 14 months for Google Analytics cookies).

By continuing to use our website, you agree to the use of cookies as described in this Cookie Policy.

8. Data Security

We employ robust security measures to protect your personal data against unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular security audits.

9. Third-Party Services

Some third-party services (e.g., Google Analytics) may collect anonymized data that does not leave the European Union or—if it does—only under appropriate safeguards. For more information on Google’s data practices, please refer to the Google Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page, and the "Effective Date" will be updated accordingly.

11. Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Contech GmbH
Email: support@simfly.cc

This Privacy Policy ensures compliance with the GDPR and demonstrates our commitment to protecting your personal data while operating within the European Union.